Privacy Policy

Information We Collect

We collect personal information that you choose to provide to us when you use the RURAL COFFEE HUT LTD website, contact us directly, or visit our café. The types of personal data we may collect include:

• Identification and contact details such as your name, email address, and telephone number when you submit an enquiry, request information, or sign up to receive communications from us.
• Reservation details including your preferred date and time, party size, special requests or accessibility needs, and any notes you choose to provide when you book a table through our online reservation form or by contacting us.
• Order and service information related to takeaway or catering enquiries, such as menu preferences, event details, or dietary requirements when you reach out to us via the website.
• Feedback and testimonials that you voluntarily send us, including ratings, comments, or reviews about our food, drinks, service, or overall experience.
• Technical and usage data such as your IP address, browser type, device information, approximate location, and how you navigate through our website. This information may be collected automatically through cookies and similar technologies.
• Communication history including records of emails, messages, and other interactions you have with us, so we can respond effectively and maintain a clear understanding of your needs.

We do not intentionally collect sensitive personal data (such as health or religious information). If you choose to share such information with us, for example in relation to dietary needs, we will treat it with appropriate care and only use it to provide the requested service.

How We Use Your Information

We use the personal information we collect only for clear and legitimate purposes connected with running RURAL COFFEE HUT LTD and providing you with a smooth and welcoming experience. In particular, we may use your information to:

• Manage reservations and bookings by confirming your table, recording your preferences, and keeping you informed about any changes or updates.
• Respond to enquiries and requests relating to our menu, breakfast options, drinks, takeaway services, or catering, and to provide you with the information you have asked for.
• Send operational communications such as booking confirmations, reminders, or important notices about our opening hours, service availability, or changes that may affect your visit.
• Improve our website and services by analysing how visitors use our site, understanding which pages are most helpful, and identifying opportunities to make navigation, content, and performance better.
• Enhance the customer experience by learning from feedback, reviews, and testimonials, and by tailoring our offerings, service approach, and communication style to meet the expectations of our guests.
• Maintain security and prevent misuse by monitoring for unusual or suspicious activity, and by taking steps to protect our website, systems, and visitors from misuse or unauthorised access.
• Comply with legal obligations and respond to lawful requests from regulatory or law enforcement authorities where this is required under applicable laws.

We will not sell your personal data, and we will only use it in ways that are compatible with the purposes described in this Privacy Policy or that we explain to you at the time of collection.

Cookies and Tracking Technologies

The RURAL COFFEE HUT LTD website uses cookies and similar tracking technologies to provide an efficient, reliable, and user-friendly experience. Cookies are small text files that are placed on your device when you visit a website.

We may use the following categories of cookies:

• Strictly necessary cookies that enable core website functions such as page navigation, basic security, and access to features like reservation or contact forms. These cookies are essential for the site to work properly.
• Performance and analytics cookies that help us understand how visitors interact with our website, which pages are most visited, and where we can improve content, structure, or usability.
• Functionality cookies that remember your preferences or previous choices, such as contact details or form inputs you choose to save for convenience, so that your experience feels smoother and more personalised.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect how our website functions and may limit your ability to use some features, including parts of our online reservation or enquiry experience.

For more detail about how we use cookies, and to review your choices, please refer to our dedicated Cookie Policy.

Data Sharing and Disclosure

We treat your personal data with care and only share it where necessary and appropriate. In particular, we may share your information in the following situations:

• Service providers who support our website hosting, reservation management tools, email systems, or other operational services we rely on to run the café and communicate with you. These providers are engaged under contracts that require them to handle your data securely and only in accordance with our instructions.
• Professional advisers such as accountants, legal advisers, or insurers, where this is necessary for sound business administration, legal compliance, or to protect our legitimate interests.
• Legal and regulatory authorities where we are required to disclose information in order to comply with a legal obligation, court order, or lawful request, or to protect the rights, property, or safety of RURAL COFFEE HUT LTD, our guests, or others.

We do not sell or rent your personal data to third parties. Any sharing is limited to what is necessary, and we take steps to ensure that the parties who receive your information protect it and use it only for the purposes for which it was shared.

Data Retention

We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy, including to meet any legal, regulatory, tax, or accounting requirements.

In determining appropriate retention periods, we consider:

• The nature and sensitivity of the personal data.
• The purposes for which we process it and whether we can achieve those purposes by other means.
• How long we need the data to maintain accurate records of reservations, enquiries, and customer interactions.
• Applicable legal and regulatory requirements in the UK.

When personal data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in a way that ensures it can no longer be linked back to you.

Security of Your Data

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure.

These measures may include:

• Secure servers and hosting environments with protections designed to reduce the risk of unauthorised access or breaches.
• Encrypted transmissions for data sent between your browser and our website using modern security protocols where available.
• Access controls so that only authorised members of our team and trusted service providers can access personal data, and only for legitimate business purposes.
• Staff awareness to promote responsible handling of personal information and encourage prompt reporting of any concerns.

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to continually reviewing and improving our practices to keep your information as safe as reasonably possible.

User Rights and Choices

Depending on applicable data protection laws, you may have certain rights in relation to the personal data we hold about you. These may include the right to:

• Access the personal information we hold about you and receive a copy in a commonly used format.
• Correct or update inaccurate or incomplete personal data, such as your contact details or reservation information.
• Request deletion of your personal data where there is no good reason for us to continue processing it, subject to our legal and operational obligations.
• Object to or restrict processing of your data in certain circumstances, for example where we are relying on a legitimate interest and you feel this impacts your rights.
• Withdraw consent where we rely on your consent to process your information. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal.

To exercise any of these rights, or to ask a question about how we handle your personal data, please contact us using the details in the Contact Information section below. We may need to verify your identity before fulfilling certain requests to help protect your privacy.

Children's Privacy

Our website and services are primarily directed towards adults who are interested in our café, menu, reservations, takeaway, or catering services. We do not knowingly collect personal information from children under the age required by applicable data protection laws in the UK without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without the necessary consent, please contact us using the details in the Contact Information section. We will review the situation promptly and take appropriate steps, which may include deleting the information where required.

International Data Transfers

RURAL COFFEE HUT LTD is based in Northern Ireland, and we primarily process personal data within the UK. However, some of our trusted service providers or technical partners may operate, or store data, outside the UK or the European Economic Area.

Where personal data is transferred internationally, we will take appropriate steps to ensure that it is protected in line with applicable data protection laws. This may include:

• Using service providers in countries that have been recognised as providing an adequate level of data protection.
• Putting in place standard contractual clauses or similar safeguards approved by relevant authorities.
• Assessing the level of protection offered and taking additional technical or organisational measures where necessary.

If you would like more information about international transfers of your personal data, you can contact us using the details below.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws and regulations. When we make significant changes, we will take reasonable steps to bring them to your attention, such as updating the date at the top of this page or providing a notice on our website.

Your continued use of the RURAL COFFEE HUT LTD website or services after an updated Privacy Policy has been posted will indicate that you have read and understood the revised version.

Contact Information

If you have any questions about this Privacy Policy, how we handle your personal data, or if you would like to exercise your rights, you can contact us using the details below:

RURAL COFFEE HUT LTD
28 Lowtown Road
Waringstown
Craigavon
Northern Ireland, BT66 7SJ
United Kingdom

Email: [email protected]

When you contact us, please include enough information for us to understand your request and respond to you efficiently. We aim to respond to privacy-related queries in a timely and considerate manner.